Hamilton Group Meeting Planners' Performance Standards were created to provide a consistent high level of service. Performance Standards focus on two main areas: Response times and Completion of Schedules.

Monitoring responsibilities are assigned to Directors of each department:, Administration, Meeting/Events/Incentives Department, and Sales/ Marketing. Bi-Weekly reporting of results are reviewed by the entire team at HGMP.

Some current Performance Standards that Hamilton Group Meeting Planners meets or exceeds:

Receptionist will answer phone within 4 rings.

Every Meeting Planner at HGMP is aware of the current status of each client. All Hamilton Group Meeting Planners are crossed trained to assist in vendor/client updates, in case of emergency or sudden growth in attendance.

Bi-weekly meetings take place every Monday and Wednesday to update status on site selection, contract negotiation and meeting planning projects for all clients.

Hamilton Group Meeting Planners does not have voice mail for individuals. Anyone, at any given time, can answer questions or get the answers required.

Requests for Proposals are sent out within 48 hours of client request.

HGMP requires a 48-hour return on Request for Proposal (RFP) availability.

HGMP will process availability report and send to client within determined time (depending on number of cities and date options) deadline date will be determined at time of clients request.

HGMP Code of Conduct
Hamilton Group Meeting Planners represents the highest levels of professional and ethical behavior in the convention and meetings industry. We have adopted, updated and re-evaluated these principles of professionalism and ethical conduct several times over our 25 year history and review them on an annual basis.